BEWARE no healthy food refund with Discovery Bank & Pick N Pay Online

WARNING to all Discovery Bank and Pick N Pay customers - you will receive 0% healthy food refund! I made a large Pick N Pay online shop which was processed and delivered on 6 May 2020. Since then I have been fighting with Discovery Bank for 3 months to get my healthy food refund but now I have been told on the phone unequivocally that I will get NO MONEY BACK. Initially Pick N Pay clearly did not send my purchases to Discovery, I had to send my invoice to Discovery in June. After months of back and forth, it has been thrown out again by Discovery because the invoice has a healthy food card listed, and I had linked my Smart Shopper and was meant to only have that number on the transaction. I linked my healthy food card to my smart shopper card in April on the Discovery website because Pick N Pay online gave me NOWHERE to put my healthy food card number. I did not put a healthy food card number into my online shop. But there is a vitality number on my Pick N Pay invoice - but it's NOT MY NUMBER!!!! I told Discovery this but they say I put the number into my shop, but I didn't and I couldn't. I have told them this but they won't believe me. I would do an affidavit at a police station to confirm I did not put a healthy food number on my online shop, if this was not a covid-19 risk. Now here I am 3 months later with NO REFUND because Pick N Pay Online made some sort of mistake. This is one of the worst customer service experiences ever! I am being called a **** by Discovery Bank because of a mistake Pick N Pay made, not me. Healthy Food refunds with Discovery Bank and Pick N Pay online are the lie. Beware, you will not get your money and you will be called a ****! Worst experience ever, Discovery you will lose a customer over this.