1 reviews | Active since Dec 2016

06 May 2021, 13:08

Beware Discoverys Iphone Benefit - a cautionary tale

I would like to warn everyone to check the terms and conditions very carefully before using the iphone benefit. It is advertised as "how to get an iphone for free", the four simple steps listed are :- 1 Activate Vitality Active Rewards on the latest Discovery app. 2 Browse the iPhones you may qualify for on the Discovery Bank app. 3 Visit iStore to select your iPhone and complete your iPhone activation. 4 Achieve your. Vitality Active Rewards goals over 24 months.

Which leads you to believe that if you achieve all your goals for 24 months that the phone will be free.

This is not the case unless you choose an iphone whose budget instalment is less to or equal to your maximum benefit amount.

The Discovery App gives you the maximum amount that you can spend on your phone, but this well exceeds the amount that you can spend on a phone and then get it for free.

I have just had a lengthy chat with Discovery Bank and basically even if I attain all my goals for the next 24 months I will be charged R6000 in interest charges.

There is nothing that I can do to prevent this - I wanted to pay the capital balance, but if I do that apparently this will cancel the benefit and I won't get any cash back.

Also you cannot repay just the capital balance you have to settle the full amount including two years of interest.

Discovery's core values are :- Innovation and optimism. Business astuteness and prudence. Great people. Liberating the best in our people. Integrity, honesty and fairness. Intellectual leadership. Tenacity, urgency and drive. Dazzle clients. I am definitely not Dazzled and I don't believe that this shows a high level of integrity.

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Replies (1)
Discovery Bank
Discovery Bank's reply06 May 2021, 14:48
Official
Hi Amanda  Thank you for bringing this query to our attention. We have forwarded your query to the relevant team for further assistance. Feedback will be provided within 2 working days.  Please reach out to us again or contact our bankers, and we will assist.  Regards Thuli