GC
Gavin C
1 reviews | Active since Jul 2011
16 Oct 2019, 13:17
Better???? ..... REALLY???? .... NOT!!!!
WHY do you insist on using DSV couriers to deliver our cards only to give yoiu Discovery Bank a bad name?????? The delivery of my card was scheduled by DSV for today between 10am and 12pm but arrive at 1pm, ONE HOUR LATE!!!!!!! making me miss my 1pm appointment at MY client who has now cancelled his order and any further business with me (proof can be provided). Thank you Discovery and DSV for that. I hope that at ends of the month when i cannot pay my card payment Discovery will pay it for me as because of you i have lost business yet again!!!!!
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Discovery Bank's replyOfficial
21 Oct 2019, 11:41Hi Gavin C
Thank you for bringing this matter to our attention.
We do apologise for DSV being late, we will investigate this with DSV to find out what happened to ensure this doesn’t happen again.
We can see the card was returned undelivered on 16/10/2019, however the card was successfully delivered to yourself on 18/10/2019.
Regards
Jaco
Thank you for bringing this matter to our attention.
We do apologise for DSV being late, we will investigate this with DSV to find out what happened to ensure this doesn’t happen again.
We can see the card was returned undelivered on 16/10/2019, however the card was successfully delivered to yourself on 18/10/2019.
Regards
Jaco
Best regards,
Discovery Bank's reply21 Oct 2019, 11:41
Official
Hi Gavin C
Thank you for bringing this matter to our attention.
We do apologise for DSV being late, we will investigate this with DSV to find out what happened to ensure this doesn’t happen again.
We can see the card was returned undelivered on 16/10/2019, however the card was successfully delivered to yourself on 18/10/2019.
Regards
Jaco
Thank you for bringing this matter to our attention.
We do apologise for DSV being late, we will investigate this with DSV to find out what happened to ensure this doesn’t happen again.
We can see the card was returned undelivered on 16/10/2019, however the card was successfully delivered to yourself on 18/10/2019.
Regards
Jaco
Best regards,