PC
Peter C
1 reviews | Active since Dec 2009
27 Nov 2019, 10:46
Better and better all then timer.
After complaining to the banking ombudsman, i received a call from DB today. I told him, politely that I had been mucked about for enough time and had nothing good to say about DB. The caller then compounded my experience - He put the phone down on me!!
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Replies (1)
Discovery Bank's replyOfficial
02 Dec 2019, 14:35Hi Peter C,
Thank you for bringing this to our attention.
We have investigated into the call and our agent did thank you for your time before the call was ended.
However, seems the quality of the connection wasn’t great, as he had to ask you to repeat a few times.
We do apologise for the inconvenience caused.
Regards
Jaco
Thank you for bringing this to our attention.
We have investigated into the call and our agent did thank you for your time before the call was ended.
However, seems the quality of the connection wasn’t great, as he had to ask you to repeat a few times.
We do apologise for the inconvenience caused.
Regards
Jaco
Discovery Bank's reply02 Dec 2019, 14:35
Official
Hi Peter C,
Thank you for bringing this to our attention.
We have investigated into the call and our agent did thank you for your time before the call was ended.
However, seems the quality of the connection wasn’t great, as he had to ask you to repeat a few times.
We do apologise for the inconvenience caused.
Regards
Jaco
Thank you for bringing this to our attention.
We have investigated into the call and our agent did thank you for your time before the call was ended.
However, seems the quality of the connection wasn’t great, as he had to ask you to repeat a few times.
We do apologise for the inconvenience caused.
Regards
Jaco