1 reviews | Active since Jan 2017

10 May 2017, 11:55

Being messed around and **** to

<p>So i went through the whole process of getting a Discovery Card. The card got delivered on Monday and I activated it the same day... Then my problems started. I initially saw a Available balance of R4000 on the website. Because i need a available balance of R5000 in order to purchase a Apple watch, i called Discovery to query why is only R4000 available out of my R30000 limit. All of the sudden the R4000 was reveresed aswell. I think i called Discovery like 8 times over the past 3 days and at one stage today i was put through to their ***** department, back to the main call centre while everytime i need to tell my story from over. Only to be told that their finance department is busy and they "Will call me back" (Famous last words)</p> <p>While i cannot access any of my credit limit, a Initiation Fee has been added to my account. HOW??? How can i be charged for something i cant use? </p> <p>The ONLY reason why i wanted the Card was to purchase a Apple Watch. I actually dont want it anymore. The next call I make to Discovery Card, Discovery or FNB is when i request to close the Card. And to think I was planning on moving all my accounts over to FNB from Nedbank eventually. </p> <p> </p> <p>Guess there is a siver linning in everything. Almost made the biggest mistake of my life!</p>

0
Replies (2)
's update10 May 2017, 13:04
Reviewer Update

Finally got a call from Discovery team . Andile was friendly and explained what the delay was. Thank you Andile.

Discovery Bank
Discovery Bank's reply10 May 2017, 13:11
Official

Hi raeez-omar

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)