BEING HELD HOSTAGE BY VIRTUAL BANK - *******

A month and a half ago I received an sms notifying me that my Discovery Credit Card functionality has been locked and they would send me further information via email. The email never came. My card keeps getting declined when I try to use it. I have phoned the helpline only to be kept on hold without anyone ever ansswering. I just was placed on hold for 65 minutes waiting on your Discovery Bank helpline for a maneger. I have contacted them via Facebook twice as well to which they reply that they have escalated the case, I never receive a call. I have mailed in all my documents, a lady there said she would get right back to me. That never happened. I want out. I want to go back to FNB where I actually got service. How could you ever make it up to me after 6 weeks of no service and no communication. This is the problem with a bank having no physical presence, they cannot be held accountable.