Begging for service from discovery

I’m reaching out to express my concern and frustration regarding the ongoing challenges I’ve experienced with the Vitality Fitness payment system and the support received via the call centre.

I’ve contacted the call centre four times, and on each occasion, my call has been transferred to the general enquiries menu, requiring me to repeat the same prompts without resolution. The payment system continues to indicate that the transaction is unsuccessful and suggests using an alternative method, despite there being multiple rebooking slots available.

Unfortunately, the assistance provided by the call centre agents has not been helpful and has been painful. I’ve engaged with Anati twice, but she has been unable to assist and repeatedly places me on hold, after which my call is redirected back to the initial menu. This morning, I spoke with Millicent, who transferred me to the banking division, only for Anati to answer again and transfer my call once more.

Ive now resorted to social media for assistance, why cant the agnets do what thye being paid to do

The agents aremt helping!