1 reviews | Active since Jul 2011
Be warned, Discovery Bank does not have the capacity to help you...
if only there was 0 stars!!! Absolutely shocking service levels My complaint: called by Discovery at work to "migrate" my account onto their discovery bank platform as all service from FNB is now discontinued. firstly, I did not request any move, it is for their own convenience that they have moved clients onto their platform and accounts, systematically limiting the options step by step for those who don;t want to move. My credit card was still valid to 2022, yet I am now forced to move onto a platform with a completely different rewards structure and far more complex ecosystem. I would still have accepted all this, however the catch is that to do ANYTHING you "simply have to download the app, register and off you go...." the problem is that in registration you have to scan personal documents since FNB is not handing over my already FICA'd documents to DIscovery, and the app is unable to "validate" my documents in real time, thus I can go no further, not register and not access any functionality with my credit card. I logged a call, ***, and emailed through the FICA documents for manual verification (why can the app not do this with the documents already scanned and not validatable real time ?????). Two days later still not evan an automated acknowledgement, called in again and was informed my documents could not be manually loaded for FICA and "we are overwhelmed with emails" thus no one emailed me back or called me back.
I now had to send another screenshot of another failed validation of my documents to another email address with an expected turnaround time of 5-7 working days. ***., so basically I will be locked out of my account for 2 weeks, thanx.
absolutely pathetic service, the poor people on the phone don't have the training and access to sort out problems and don't have the backoffice support to put you through to a person that does.
Be warned, Discovery Bank does not have the capacity to help you...
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that your migration to discovery Bank was successfully and you have all access to our banking features.
I sincerely apologise for your past experience with Discovery Bank and, hope that you can grant us the opportunity to prove that there are better experiences to be had with us.
Regards
Nancy.
Thank you for bringing this to our attention.
Please pardon me for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that your migration to discovery Bank was successfully and you have all access to our banking features.
I sincerely apologise for your past experience with Discovery Bank and, hope that you can grant us the opportunity to prove that there are better experiences to be had with us.
Regards
Nancy.
well yes, a reply took more than 3 weeks, that is about the best one can expect form DiscBank.
3 calls to the help centre today, unanswered, wasted half an hour of my money, no email option, no callback option, as per my original post,
DISCOVERY BANK ....STILL..... does NOT have the capacity to help you
well yes, a reply took more than 3 weeks, that is about the best one can expect form DiscBank.
3 calls to the help centre today, unanswered, wasted half an hour of my money, no email option, no callback option, as per my original post,
DISCOVERY BANK ....STILL..... does NOT have the capacity to help you