battling to close account

Item: Discovery Bank
Rating: 1
Author: Andre B

Firstly - I was not informed about the migration from FNB to Discovery Bank, it did however not worry me too much because I hardly ever used the FNB card, I have now been trying to close the Discovery Bank account telephonically for the last week, I think I have called three times, either the call drops (yes the mobile networks are also pretty **** at the moment) so please let me know why and if I can close this account electronically and not have to go through the pain of holding on for a call centre for such a simple thing (last call 23 minutes) so there is probably only one person working there, please and thanks,

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Replies (1)

Discovery Bank's replyOfficial

22 Dec 2020, 11:16

Hi Andre

As you still have the old Discovery Card on your profile, you are then able to close it online. Kindly follow these steps:

Log in to online.discovery.bank - if you don’t have login details select REGISTER.
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.

I trust you'll find that all is in order.

Regards
AJ

Discovery Bank's reply22 Dec 2020, 11:16

Official

Hi Andre

As you still have the old Discovery Card on your profile, you are then able to close it online. Kindly follow these steps:

Log in to online.discovery.bank - if you don’t have login details select REGISTER.
Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts
Select Close Account on the account tile for the credit card account you want to close.

I trust you'll find that all is in order.

Regards
AJ