RT
Renz T
1 reviews | Active since Dec 2017
12 May 2021, 07:35
Barriers to cancel Discovery Credit Card
Hi I have been trying to cancel my discovery credit card since February/March. They seem to do everything in their power to make it an impossible task. This surely must conflict with regulations. The general call centre tells me there is no email address or phone number I can contact, but instead they will call me back to facilitate - this of course never happens. R95 a month for a service I never use. I even tried cancelling on the app, yet I am still being charged monthly. This must conflict with some regulation. I only had the card because of the Apple Watch benefit which expired in February. Thanks
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Replies (1)Discovery Bank's replyOfficial
12 May 2021, 08:25Good day Renz
Thank you for reaching out to us and bringing your concerns to our attention.
We will investigate and log an account closure request for you.
Regards
Sibongile
Thank you for reaching out to us and bringing your concerns to our attention.
We will investigate and log an account closure request for you.
Regards
Sibongile
Discovery Bank's reply12 May 2021, 08:25
Official
Good day Renz
Thank you for reaching out to us and bringing your concerns to our attention.
We will investigate and log an account closure request for you.
Regards
Sibongile
Thank you for reaching out to us and bringing your concerns to our attention.
We will investigate and log an account closure request for you.
Regards
Sibongile
