Banking was better before it was turned on its side - I could actually transact! Clearly premature launch...

What was meant to be a simple migration from Discovery Card to Discovery Bank has been a catastrophe to say the least.

The app just says "Your application is in progress", despite it not even being an application and that my new card has been delivered more than a week ago! After the first few phone calls we managed to establish that apparently a duplicate order was created and the system detects the order instead of recognising that I'm an existing client that has already received both the primary and secondary replacement cards. The result is that I can't activate the cards, can't use the app or do anything.

I've spent several hundred Rand on no less than eleven phone calls, patiently trying to have the matter resolved over more than a week now without ever raising my voice or being rude to any of the consultants, but still no success. Apparently all that needs to happen is that the duplicate order needs to be deleted. The issue has "been escalated" several times, I've been contacted by a manager more than twice, but the fact remains a basic issue can't be resolved and the I cannot use the product at all.

As a loyal Discovery and Discovery Card client of many years I've always been a Discovery brand advocate. I was excited to migrate to Discovery Bank, but the bank clearly launched prematurely, without stable and reliable systems, without the ability to solve basic customer issues. The customer service team have gotten back to me, and clearly have the best intentions but the reality is that they don't have sufficient technical support to help their customers.

I'm honestly dreading what lies ahead. Banking is about trust. If a simple issue like this can't be resolved in more than a week, what will happen when I encounter a more serious issue that actually involves a transaction, like making a payment, setting up a debit order, receiving a payment, or dealing with ********** activity on my account?