Banking fees for an account that’s not active

I have a transactional account I held with your institution, which I paused approximately two years ago but still shows as active. Since then, I have contacted several of your agents regarding the account, as it continued to accumulate banking charges despite being inactive and no longer in use.

During my most recent interaction with one of your agents, I was informed that the account would be closed and that I would receive feedback confirming this action. However, I have since noted that the account continues to accumulate fees, which is concerning, as I was under the impression that it had already been closed and inactive for some time.