MS
Michael S
1 reviews | Active since Mar 2012
10 Jul 2024, 10:33
Banking app
Ive had good experiences with their customer service and am happy with the bank as such, but the banking app is an absolute abomination. It is so tediously slow that i iwant to throw my phone most of the time, to approve an online transaction takes no less than 3 attempts, doing any kind of purchase takes at least 5 minutes. And before discovery say its my phone, I convinced all my family to open discovery accounts, who have iphones, samsung, hi-sense, all have the same problem to a point where we are going to close our accounts just because the banking app is such a problem.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
11 Jul 2024, 14:53Hey Michael
Thank you for bringing your concerns to our attention.
We pride ourselves in being the world's first behavioral bank with an advanced banking app, which allows you to meet all your banking needs at the palm of your hands . So not being able to meet these standards for you, is equally unpleasant for us. Factors outside our control such as network and merchant process times can impact your transacting experience. Please ensure that you contact our bankers as soon as you experience any issues with the app, so we can investigate immediately.
We would hate to lose you as a client, so we hope you can give us the opportunity to prove that there are better experiences to be had with Discovery Bank If you have any questions, please feel free to contact us on ***.
Kind regards,
Mpho
Thank you for bringing your concerns to our attention.
We pride ourselves in being the world's first behavioral bank with an advanced banking app, which allows you to meet all your banking needs at the palm of your hands . So not being able to meet these standards for you, is equally unpleasant for us. Factors outside our control such as network and merchant process times can impact your transacting experience. Please ensure that you contact our bankers as soon as you experience any issues with the app, so we can investigate immediately.
We would hate to lose you as a client, so we hope you can give us the opportunity to prove that there are better experiences to be had with Discovery Bank If you have any questions, please feel free to contact us on ***.
Kind regards,
Mpho
Discovery Bank's reply11 Jul 2024, 14:53
Official
Hey Michael
Thank you for bringing your concerns to our attention.
We pride ourselves in being the world's first behavioral bank with an advanced banking app, which allows you to meet all your banking needs at the palm of your hands . So not being able to meet these standards for you, is equally unpleasant for us. Factors outside our control such as network and merchant process times can impact your transacting experience. Please ensure that you contact our bankers as soon as you experience any issues with the app, so we can investigate immediately.
We would hate to lose you as a client, so we hope you can give us the opportunity to prove that there are better experiences to be had with Discovery Bank If you have any questions, please feel free to contact us on ***.
Kind regards,
Mpho
Thank you for bringing your concerns to our attention.
We pride ourselves in being the world's first behavioral bank with an advanced banking app, which allows you to meet all your banking needs at the palm of your hands . So not being able to meet these standards for you, is equally unpleasant for us. Factors outside our control such as network and merchant process times can impact your transacting experience. Please ensure that you contact our bankers as soon as you experience any issues with the app, so we can investigate immediately.
We would hate to lose you as a client, so we hope you can give us the opportunity to prove that there are better experiences to be had with Discovery Bank If you have any questions, please feel free to contact us on ***.
Kind regards,
Mpho
MS
Michael S's updateReviewer Update
11 Jul 2024, 14:58HI, thanks for the reply. If it wasnt for the fact that it is any internet connection, any time of day, every single time myself or any of my family use the app on any kind of phone, I might have beleived you.
MS
Michael S's update11 Jul 2024, 14:58
Reviewer Update
HI, thanks for the reply. If it wasnt for the fact that it is any internet connection, any time of day, every single time myself or any of my family use the app on any kind of phone, I might have beleived you.
Discovery Bank's replyOfficial
16 Jul 2024, 16:22Hi Michael
We appreciate your response.
Please do contact us when you do experience these delays, so we could further investigate.
Kind regards,
Mpho
We appreciate your response.
Please do contact us when you do experience these delays, so we could further investigate.
Kind regards,
Mpho
Discovery Bank's reply16 Jul 2024, 16:22
Official
Hi Michael
We appreciate your response.
Please do contact us when you do experience these delays, so we could further investigate.
Kind regards,
Mpho
We appreciate your response.
Please do contact us when you do experience these delays, so we could further investigate.
Kind regards,
Mpho