Bank still in Beta stage

Useless customer service, just trying to do the basic things like changing the bank details on a debit order is exhausting - I should earn points for staying so calm. Sending requests via e-mail are either not logged or not followed up or the e-mail address is closed and turnaround times are longer than 48 hours. Bank charges are deducted from inactive accounts before I even receive my card...no internet banking, therefore no linking with the 22-Seven app. Only 30K clients and they cannot get the basics right - help us all if more people move across.