Bank Rewards

Hi. Since July/August 2020 I've had no joy getting my queries resolved for Pick n Pay Healthyfood cashbacks i.e. for June & July 2020 purchases (missing Pick n Pay transactions on your system, yet I provided till slips thereof), September and October 2020 purchases (NO Vitality Health portion received at all, ie 25%, only the Vitality Money portion received which is a small % portion in comparison). I should have never upgraded from Discovery Card to Discovery Bank. At least then, I received all my cashbacks due to me, i.e. the full Vitality Health portion of 25%. You are full of promises but can't deliver. Your Systems Team are always investigating according to your Bank Rewards Team, but nothing becomes of it. That's if your query doesn't go into a black hole somewhere and they respond back. I've had to re-send new queries and start the process again, when it does appear to have gone into a black hole. Also your Bank Rewards Team lack skills/knowlege/training in their responses,very generic answers and/or dont make sense. I think I've been more than patient now. I've also never been able to get through to a Bank Rewards agent telephonically, when put through to them either. Definitely gona take this matter further if there's no outcome soon. I feel like I've been "******" of my promised Rewards from Discovery. Not very happy right now. I've lost all hope in Discovery.