Bank of clowns

Item: Discovery Bank
Rating: 1
Author: Herman F

I have been attempting to close my account for the past week, but I have made no progress whatsoever. It feels as if they are intentionally making the process extremely challenging in the hopes that I will eventually give up. Initially, I was required to pay a settlement fee without any clear explanation as to why. Now, they are requesting my bank details in order to issue a refund for the amount. Unfortunately, contacting them has proven to be an impossible task, and the frustrating part is having to navigate through the confusion while someone is constantly chewing in your ear. If you are contemplating doing business with this bank, I wish you the best of luck!

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

07 Jul 2023, 10:26

Hi Herman

Thanks for reaching out to us.

I have followed up on this matter with our closure team. They have confirmed that you settlement has been received and you account closure is ready to process.

However, we do need confirmation from you to reverse an alternative EFT made into your account by another client in error.

Once completed your account closure can be processed.

Please responded to the email sent by our client support team granting them permission to reverse the transaction and finalise your closure request.

Regards
Girshwin

Discovery Bank's reply07 Jul 2023, 10:26

Official

Herman F's updateReviewer Update

07 Jul 2023, 10:58

I strongly believe that the issue lies with one of your consultants rather than a client. I'm sorry, but I cannot grant you permission for this request. The situation seems highly suspicious and raises concerns about its legitimacy. I received information over the phone from one of your consultants, indicating that you intended to make the payment to a bank account of my choosing. This alone is another indication of potential *****ulent activity.

Herman F's update07 Jul 2023, 10:58

Reviewer Update