JZ
Jeremy Z
1 reviews | Active since Oct 2016
29 Jul 2020, 08:40
BANK *****
It is impossible to cancel a card. The only way to contact this sham of a financial institution is on the phone. Only a phone call - for a bank. No written instruction. Nonetheless, I have phoned and spend 30 minutes each time on the phone with an agent who then confirms my card is cancelled. Although again, they refuse to provide a paper trail. They say someone else will then call me to I guess further cancel my card. This clearly never happens. Repeat*3. I cannot call anymore. I don't know you they have a banking license with processes like this.
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Replies (1)JZ
Jeremy Z's updateReviewer Update
03 Aug 2020, 07:16how do you think your reply is good enough? who did you escalate to, what are the timelines, how can I follow up? just basic stuff really yet you fail on everything. how big is your backlog? why do you think this is? How long does it take to cancel a card. Just do it. the ref number your provided me is from a month ago. I am so sick of it. what about ref number *** from a month before that? I have another before that one to too. I can go on. you need to refund me in full - how much money have you made from all people trying to cancel their cards that you ignore? ********* sham of an Institution. For clarity, you owe me:
my positive balance at time of actual cancellation
-all bank charges subsequently
-airtime for 2 hours of phone calls
-token gesture for about 5 hours of my time wasted trying to get hold you
-compensation for negative credit score implications as a result of moving my card
-as above, compensation for negative credit bureau information for not paying fees on a cancelled card
Confirm all the above. You are in breach of your contract with me and all your customers and more importantly hopelessly non compliant with your banking license terms. I will do everything in my power to ensure you lose it.
my positive balance at time of actual cancellation
-all bank charges subsequently
-airtime for 2 hours of phone calls
-token gesture for about 5 hours of my time wasted trying to get hold you
-compensation for negative credit score implications as a result of moving my card
-as above, compensation for negative credit bureau information for not paying fees on a cancelled card
Confirm all the above. You are in breach of your contract with me and all your customers and more importantly hopelessly non compliant with your banking license terms. I will do everything in my power to ensure you lose it.
JZ
Jeremy Z's update03 Aug 2020, 07:16
Reviewer Update
how do you think your reply is good enough? who did you escalate to, what are the timelines, how can I follow up? just basic stuff really yet you fail on everything. how big is your backlog? why do you think this is? How long does it take to cancel a card. Just do it. the ref number your provided me is from a month ago. I am so sick of it. what about ref number *** from a month before that? I have another before that one to too. I can go on. you need to refund me in full - how much money have you made from all people trying to cancel their cards that you ignore? ********* sham of an Institution. For clarity, you owe me:
my positive balance at time of actual cancellation
-all bank charges subsequently
-airtime for 2 hours of phone calls
-token gesture for about 5 hours of my time wasted trying to get hold you
-compensation for negative credit score implications as a result of moving my card
-as above, compensation for negative credit bureau information for not paying fees on a cancelled card
Confirm all the above. You are in breach of your contract with me and all your customers and more importantly hopelessly non compliant with your banking license terms. I will do everything in my power to ensure you lose it.
my positive balance at time of actual cancellation
-all bank charges subsequently
-airtime for 2 hours of phone calls
-token gesture for about 5 hours of my time wasted trying to get hold you
-compensation for negative credit score implications as a result of moving my card
-as above, compensation for negative credit bureau information for not paying fees on a cancelled card
Confirm all the above. You are in breach of your contract with me and all your customers and more importantly hopelessly non compliant with your banking license terms. I will do everything in my power to ensure you lose it.