bank chooses to enter beneficiary reference as "NONE" on pop when I entered the correct reference when scheduling the payment.

Had 7 scheduled transfers on my Discovery Bank Account for yesterday 29/9/2022. The payments all went off my bank account at more or less 1:00 am. When receiving the Proof of Payments on my e-mail address the beneficiary reference numbers all shows as NONE, when each payment was loaded with a unique reference number.

Call was logged with discovery to investigate and give feedback, no interim feedback has been give which means this has not been looked into. And no one at the call centre can indeed inform me whether the payments was made with beneficiary reference number as I entered or whether the payments was made with the reference "NONE' as it was reflecting on the proof of payment.

This is negligent from the banks side, because they cannot even tell me with which reference number payments was made with. How can I phone the institutions that I paid telling them uhhhm I made payment and on my app I entered the correct reference number but the proof of payment i received said "NONE"

The manager was just as incomeptent and impatient as the call centre agents. He just told me I only reported it yesterday and should wait. I wonder if he would have waited patiently if it was his money that was being sent around without knowing if it was done the correct manner like initiated on the app.

DISCOVERY BANK IS THE WORST!!!!!!!!