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Sasha E
1 reviews | Active since Jun 2010
25 Nov 2021, 13:10
Bank cannot transfer straight to budget
I have just called in 3 times to try to speak to someone who can assist with transferring my balance into budget to make it more affordable for me monthly. The first lady said her system to calculate the budget installment froze so she'll call me back. She did not call back. So i called again only to be told , that is not allowed. As a bank how is it not possible to move a straight balance over to a budget period to assist a client ? Would you prefer i just default.
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Replies (4)
Discovery Bank's replyOfficial
25 Nov 2021, 13:59Hi Sasha Thanks for reaching out to us. Please note that the ID number you have provided belongs to someone else. We are unable to access the account without the consent of the account holder. Please advise the account holder to reach out to us directly or to contact our bankers on ***, and we’ll gladly assist. RegardsThuli
Discovery Bank's reply25 Nov 2021, 13:59
Official
Hi Sasha Thanks for reaching out to us. Please note that the ID number you have provided belongs to someone else. We are unable to access the account without the consent of the account holder. Please advise the account holder to reach out to us directly or to contact our bankers on ***, and we’ll gladly assist. RegardsThuli
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Sasha E's updateReviewer Update
25 Nov 2021, 14:51It is my ID number. SASHA IS A USERNAME FOR HELLOPETER.
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Sasha E's update25 Nov 2021, 14:51
Reviewer Update
It is my ID number. SASHA IS A USERNAME FOR HELLOPETER.
Discovery Bank's replyOfficial
25 Nov 2021, 15:36Please provide us with your full names as how it is reflected on our systems, and we’ll assist further.
Discovery Bank's reply25 Nov 2021, 15:36
Official
Please provide us with your full names as how it is reflected on our systems, and we’ll assist further.
Discovery Bank's replyOfficial
26 Nov 2021, 15:05We've confirmed with the relevant team and they have advised they are unable to place outstanding balances on a budget facility and if you would like to make payment arrangements you should contact us on ***, and we'll gladly assist RegardsThuli
Discovery Bank's reply26 Nov 2021, 15:05
Official
We've confirmed with the relevant team and they have advised they are unable to place outstanding balances on a budget facility and if you would like to make payment arrangements you should contact us on ***, and we'll gladly assist RegardsThuli