DR
Del R
1 reviews | Active since Jan 2019
23 Dec 2020, 10:04
Bank app error
My app stopped working on Saturday 12 December. The error is that there is a technical fault. I should check my Internet connection and try again later. It is not my Internet connection, I am on 50MB Fibre and use the same phone for many other Internet based apps. I have reinstalled the app, restarted my phone and even installed it on another phone still with the same error. The Discovery Technical team yet maintain it is my Internet. I can use the online version but it only offers me read ability. It is too limited as I can't make any payments. I have basically stopped using Discovery Bank since this happened.
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Replies (2)DR
Del R's updateReviewer Update
23 Dec 2020, 10:14Also, it is the first month since I upgraded to the Black Card package and was keen to see whether the anticipated benefits would be realised. Unfortunately this has not been the case as my rewards have only been marginally more than on the Gold card. Apparently, the reward calculation is not correct, which is very poor to say the least. Case ***.
DR
Del R's update23 Dec 2020, 10:14
Reviewer Update
Also, it is the first month since I upgraded to the Black Card package and was keen to see whether the anticipated benefits would be realised. Unfortunately this has not been the case as my rewards have only been marginally more than on the Gold card. Apparently, the reward calculation is not correct, which is very poor to say the least. Case ***.
Discovery Bank's replyOfficial
23 Dec 2020, 11:49Hi Del Kindly note that there are no issues reported with app currently. Please check whether you are using the latest version of the app and the error you are experiencing could be related to your network provider. If all is in order, please contact our bankers on ***and they will assist further. Also see below link for more information on the Black collection:https://www.discovery.co.za/bank/product-comparison Kind RegardsThuli Jobo
Best regards,
Discovery Bank's reply23 Dec 2020, 11:49
Official
Hi Del Kindly note that there are no issues reported with app currently. Please check whether you are using the latest version of the app and the error you are experiencing could be related to your network provider. If all is in order, please contact our bankers on ***and they will assist further. Also see below link for more information on the Black collection:https://www.discovery.co.za/bank/product-comparison Kind RegardsThuli Jobo
Best regards,