Bank account closure nightmare

I am writing to express my dissatisfaction with a customer support experience I just had while trying to close my account. I called in last week to try a close the account and what a nightmare and as I’m sending this message this issue is not resolved still and was told that I need to wait for a team which will call me and I can’t call them to finalise.

1. I battled with the vitality team it was a nightmare to get them to sort out my account since the points weren’t registering on my end, I was okay with the benefits till they started to not work and was told I need to verify myself after I called through the bank and got verified and was told I can’t access for only go knows why.

2. I got frustrated because I had to call in 3 times to try and get it sorted, eventually decided to close my account because what’s the point! I told them I want to pay up my watch and leave them, I was told to call in again another day to sort the closure.

3. Called the following day and was told to wait for a miracle to be called so they can tell me what I need to pay, and when I check on the previous day when they deducted the amounts for watch they took the monthly bank charges I have no idea why I am still waiting and how does a bank not be able to close an account same day baffles me still even .. I’m still waiting and I will not be paying any prorated amounts as this is not my fault I’m done with discovery the worse experience ever..