BAD telephone etiquette and Worse customer service ever again

Worse customer service ever again. Last year I experienced bad service with same issue. I submitted documents to discovery bank on18.02.2026 in order for them to confirm that I do not have an account with them, I have sent follow up emails and called them still nothing, every time I call I am told the matter has been escalated and re escalated. When i called today around midday I was again advised by Bontle *** that she has escalated and I should get the documents before close of business today 24/02/2026. it is now past 17:25 I am on a 2nd call and on HOLD with Nondumiso who is also escalating the matter FOR THE 5TH TIME NOW. before Nondumiso I called and spoke to a gentleman who had BAD telephone etiquette unfortunately I did not catch his name he was laughing and chatting to his friends who found the matter to be funny and then he put the phone down on me.

BY THE WAY I AM STILL ON HOLD