MC
MARINDA C
1 reviews | Active since Dec 2015
02 Jan 2020, 07:20
BAD START FOR DISCOVERY BANK
I phoned in on 2019/12/13 and got reference number 465867. Not all my purchases are accumulating towards my weekly spend. To date I have had no feedback from Discovery Bank and this issue still happens with new transactions. I am extremely disappointed in this new “behavioural bank” of discover!!!!
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Discovery Bank's replyOfficial
10 Jan 2020, 12:26Good day Marinda Apologies for the delayed response and thank you for bringing your concerns to our attention. We are aware that not all transactions are pulling through towards weekly spend goals. Our Bank rewards team and Systems team are currently working tirelessly on resolving the issue, as soon as the issue is resolved a bulk FIX will be done to all affected clients.
As this is a complex issue, we cannot commit on a Turn-around time of when this will be resolved. We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class Banking experience you deserve.
Understandably so, we know that this may be frustrating on your end and we sincerely apologise about the inconvenience. We do, however ask that you be a little more patient with us as our Bank rewards team and systems team work tirelessly on resolving the matter.
Kind regards Discovery Bank Servicing Team
As this is a complex issue, we cannot commit on a Turn-around time of when this will be resolved. We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class Banking experience you deserve.
Understandably so, we know that this may be frustrating on your end and we sincerely apologise about the inconvenience. We do, however ask that you be a little more patient with us as our Bank rewards team and systems team work tirelessly on resolving the matter.
Kind regards Discovery Bank Servicing Team
Discovery Bank's reply10 Jan 2020, 12:26
Official
Good day Marinda Apologies for the delayed response and thank you for bringing your concerns to our attention. We are aware that not all transactions are pulling through towards weekly spend goals. Our Bank rewards team and Systems team are currently working tirelessly on resolving the issue, as soon as the issue is resolved a bulk FIX will be done to all affected clients.
As this is a complex issue, we cannot commit on a Turn-around time of when this will be resolved. We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class Banking experience you deserve.
Understandably so, we know that this may be frustrating on your end and we sincerely apologise about the inconvenience. We do, however ask that you be a little more patient with us as our Bank rewards team and systems team work tirelessly on resolving the matter.
Kind regards Discovery Bank Servicing Team
As this is a complex issue, we cannot commit on a Turn-around time of when this will be resolved. We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class Banking experience you deserve.
Understandably so, we know that this may be frustrating on your end and we sincerely apologise about the inconvenience. We do, however ask that you be a little more patient with us as our Bank rewards team and systems team work tirelessly on resolving the matter.
Kind regards Discovery Bank Servicing Team