MV
Marius V

1 reviews | Active since Jun 2013

25 Jul 2023, 13:27

Bad Service Received

I have numerus times apply for a credit card with Discovery Bank. Each and everytime I receive a notification in the app that my application has been declined. Each and everytime I challenge the outcome as Discovery Bank capture my income and expenses wrong. Can someone please, that is more equipped and knowledgeable please assist me as this is really working on my nervous. How hard can it be to capture the correct income?

0
Replies (8)
Discovery Bank
Discovery Bank's reply25 Jul 2023, 13:38
Official
Hi Marius

I am currently investigating your query and I will provide you with feedback.

Regards
Beatrice.
MV
Marius V's update25 Jul 2023, 13:44
Reviewer Update
Thank You

I am awaiting your feedback

MV
Marius V's update26 Jul 2023, 12:06
Reviewer Update
Good Day,

I have tried and it blocked me. I can not log in.

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Discovery Bank
Discovery Bank's reply26 Jul 2023, 16:23
Official
Hi Marius

I have escalated this to our Credit Operations team, I will advise you once I have feedback.

Regards
Beatrice.
Discovery Bank
Discovery Bank's reply28 Jul 2023, 06:48
Official
Hi Marius

As I have advised our Credit Operations team is looking into the error that you are experiencing.

I will advise once I have feedback from them.

Regards
Beatrice.
MV
Marius V's update31 Jul 2023, 11:56
Reviewer Update
Good Day

Any feedback as yet from the Credit Operations team?
MV
Marius V's update31 Jul 2023, 11:57
Reviewer Update
If I can be approved for a credit card, then I am going to move my personal account over to Discovery as well as my business account. I also need to open up a bank account for my NPC as well. So, can I get an answer urgently, please
Discovery Bank
Discovery Bank's reply02 Aug 2023, 10:54
Official
Hi Marius

Thank you so much for taking my call.

As advised your expired application has now been closed and you can proceed with a new credit application.

If you do require further assistance, please do let me know so that I can contact you.

Regards
Beatrice.