Bad Service from Discovery Credit Card

So the banks are trying to get the public to do their own banking on line, BUT in order to do this Discovery Card requires you to phone their "help" desk. We tried to go into the bank to facilitate this but were told that we have to phone in. I duly did so and requested that I wanted to be able to do "on line banking" with my Discovery Card. The person on the other end of the line gave the impression that he was talking to an Alien. He said hold the line I am putting you through to another operator. I repeated my request all over again!!!! She said hold the line I am putting you through to another operator........ I put the phone down. That is that. I guess I don't do internet banking with Discovery.