LR
Lene R

1 reviews | Active since Feb 2017

23 Feb 2017, 11:30

Bad service from Discovery Credit card

<p>Been trying to resolve a simple query with Discovery credit card for a week now. They informed me that the issue was escelated, but still no feedback.</p> <p>Opened a credit card and provided all required FICA documents that discovery failled to attached to my profile and my account has since been frozen. I have emailed the documents directly to Ndivhuho Rambauli who has not reply or assisted. </p> <p>No update, no feedback...and for a simple thing like attaching documents. </p> <p>Would not recommend getting a Discovery credit card, if they can not manage attaching documents or letting clients know about issues with documents then how will they manage your business. </p>

0
Replies (1)
Discovery Bank
Discovery Bank's reply23 Feb 2017, 13:16
Official

Hi leneroux

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)