Bad service from Discovery Bank

There was ***** on my Discovery card. I declined the transaction but it still went through. I struggled to report the ***** as I couldn’t get through to Discovery. I went to the Bank and was helped very professionally. I received an email with the case number on 11 May 2026. The transaction is still not reversed. I phone again today and was told that an agent will get back to me before the end of the business day. No one contacted me. I am really disappointed.