Bad service

Hi

My name is Emanuel, i receive my monthly funds into discovery bank account from department of labour, if the department transfer the funds i will wait three business days then i will receive my funds. Last week on the 17th of April 2024, the department made a transfer to my account and since i have been waiting, i called the department and they confirmed that it was transferred accordingly and before they can process the funds the paymaster always verify with the bank to avoid processing to the wrong account or person. The department even shared proof to show that funds were collected, when i called the bank i was told that i must provide proof of payment, government departments don't give proof of payment, it's been 7 days now, the bank can trace the payment using ACH trace number which the department always uses it as reference in every payment, it never changes. The bank can see if payment was done or not, i think the must inform their clients if EFT's will delay. I'm writing this because i really depend on these funds for my medical bills, and further delays only put my life at risk.

Thank you