WH
Wea H
1 reviews | Active since Sept 2010
13 Jul 2020, 21:08
Bad service Discovery Bank
I contacted Discovery Bank on 7 July to close my account. I was promised it would be done within 48 hours. On 13 July it still has not been done. Phoned the call centre on 13 July, only to be told the Closure Department has a backlog. After being put on hold for 8 minutes I put the phone down. Incredibly bad service.
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Replies (2)WH
Wea H's updateReviewer Update
21 Jul 2020, 13:43Good day,
It has now been exactly two weeks and I still have not had a response, despite your assurances. On friday, 17 July, I spoke to Perseverance Mamidza who promised that she would come back to me on the same day still. Call reference is ***. To date, no response. The customer service I have received is shocking, to say the least. Discovery should not venture into a bank if they are not willing to employ competent staff. I have made 4 calls in total, with no resolution at all.
It has now been exactly two weeks and I still have not had a response, despite your assurances. On friday, 17 July, I spoke to Perseverance Mamidza who promised that she would come back to me on the same day still. Call reference is ***. To date, no response. The customer service I have received is shocking, to say the least. Discovery should not venture into a bank if they are not willing to employ competent staff. I have made 4 calls in total, with no resolution at all.
WH
Wea H's update21 Jul 2020, 13:43
Reviewer Update
Good day,
It has now been exactly two weeks and I still have not had a response, despite your assurances. On friday, 17 July, I spoke to Perseverance Mamidza who promised that she would come back to me on the same day still. Call reference is ***. To date, no response. The customer service I have received is shocking, to say the least. Discovery should not venture into a bank if they are not willing to employ competent staff. I have made 4 calls in total, with no resolution at all.
It has now been exactly two weeks and I still have not had a response, despite your assurances. On friday, 17 July, I spoke to Perseverance Mamidza who promised that she would come back to me on the same day still. Call reference is ***. To date, no response. The customer service I have received is shocking, to say the least. Discovery should not venture into a bank if they are not willing to employ competent staff. I have made 4 calls in total, with no resolution at all.
WH
Wea H's updateReviewer Update
22 Jul 2020, 19:07Again, final and full payment was done yestersay. In fact, my account is in credit now. Wow, you are proving the banks's ineptitude perfectly.
WH
Wea H's update22 Jul 2020, 19:07
Reviewer Update
Again, final and full payment was done yestersay. In fact, my account is in credit now. Wow, you are proving the banks's ineptitude perfectly.