Bad service

I have been a Vitality member for probably 20 years, and when they ran their credit cards through FNB is was a pleasant experience, until Discovery decided to try their hand at banking, and took everything in-house. My card expired in March, now in order for you to get a new one, you have to join Discovery banking, but it is almost impossible as I have been battling for almost a month now to get this right. Firstly the App that you have to download does not work. Then the agent, who I spent 43min on the phone trying to get this done, tells you send document to an email, which you never get a response form, then when you, the customer call them to find out what is happening, they give you a different email to send documents to and tell you that everything will be resolved in 24 hours. But, yes, I am still waiting for my call back. The kicker is that even if you are up to date with payments, they bombard you with message to pay your account. Perhaps you should consider leaving banking to actual banks