bad service

I made enquiry about travel insurance and asked whether my spouse is and or can be included in the insurance. The first consultant said no my spouse cannot be included because i am the primary card holder. He also aid that he will email me all the information pertaining to the insurance. When i did not receive the email, i called back spoke to a lady this time and low and behold when i asked the same question regarding my wife, she asked me about whether i have lIfe cover and medical aid with discovery. i provided answers to her questions and she assured me/confirmed that my wife is covered. i then again requested email confirmation and like the first consultant, i am still waiting for the email. My experience is that in certain areas of Discovery services are very bad and in others they are good. My recent experience left me disappointed and concerned with the lack of customer service on important issues that Discovery lacks. At the time of writing, i still did not receive the email, and this from a technology driven organisation shem....