MVB
Mary-Anne Van Blerk
1 reviews | Active since Feb 2018
14 Aug 2020, 11:28
Bad service
Good day
I paid my credit card on the 1st August 2020, I am getting messages saying that I missed my payment, I cannot get through to the contact center, please can someone assist me?
Kind regards Mary-Anne
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Replies (1)MVB
Mary-Anne Van Blerk's updateReviewer Update
19 Aug 2020, 12:34Hi Neo
Thanks for taking the time to respond to me, much appreciated. I do not have have internet banking so this now means that I have to go into the bank to register this new account number as a beneficiary which is a bit of an inconvenience to me. Also,I am now getting emails saying that because I did not pay on time my discovery miles have been deactivated, I find this a bit unfair as I did pay on time, but now I am being penalized? I am really not impressed with the service.
Please assist.
Best Regards
Mary-Anne
Thanks for taking the time to respond to me, much appreciated. I do not have have internet banking so this now means that I have to go into the bank to register this new account number as a beneficiary which is a bit of an inconvenience to me. Also,I am now getting emails saying that because I did not pay on time my discovery miles have been deactivated, I find this a bit unfair as I did pay on time, but now I am being penalized? I am really not impressed with the service.
Please assist.
Best Regards
Mary-Anne
MVB
Mary-Anne Van Blerk's update19 Aug 2020, 12:34
Reviewer Update
Hi Neo
Thanks for taking the time to respond to me, much appreciated. I do not have have internet banking so this now means that I have to go into the bank to register this new account number as a beneficiary which is a bit of an inconvenience to me. Also,I am now getting emails saying that because I did not pay on time my discovery miles have been deactivated, I find this a bit unfair as I did pay on time, but now I am being penalized? I am really not impressed with the service.
Please assist.
Best Regards
Mary-Anne
Thanks for taking the time to respond to me, much appreciated. I do not have have internet banking so this now means that I have to go into the bank to register this new account number as a beneficiary which is a bit of an inconvenience to me. Also,I am now getting emails saying that because I did not pay on time my discovery miles have been deactivated, I find this a bit unfair as I did pay on time, but now I am being penalized? I am really not impressed with the service.
Please assist.
Best Regards
Mary-Anne