Bad service and Follow up

I sent this to Discovery Bank as there is no email address to complain for Vitality Travel. Here are my list of complaints

when I booked the Car Hire in November 2022 - there was no indication that after I paid I would need R 11 000, in my Credit card to actually get the car that I paid for the Rental At Euro Car Rental they were helpful and advised that they would cancel the request and refund the Money I called Discovery Card the first person I spoke to have NO CLUE on how to assist rather telling me that I could not get the refund I called back and spoke to somebody that knew what she was talking about and was advised about the process and how long it would take I received a call to let me know I would get a form to complete. This was sent to an invalid email address I completed the form and provided the bank letter on 2 Feb 2023. No follow ups done No feedback unless I called I rep**** to Refiloe asking for an update the email went onto a black hole - no response Called again on Saturday. The agent tells me he will send a reminder on Monday - really??? told him to send it while I was on the phone he still insisted to do inMonday because Vitaltiy Travel was closed - in this day of technology he couldn't send the email on Sat for the receipt on Monday - ridiculous - I called BS HAHAHA today I get an email requesting documents I sent on 2 Feb Already

No word of when I will receive my refund AND to top it all off - Discovery bank charges to do a refund.

Its been 24 Hours and neither Discovery Bank nor Vitality Travel have contacted me - not on email or a call - more than 2 months - VERY BAD SERVICE from Discovery as a whole