Bad service all the time

After all my bad experiences with Discovery Card, I have been left with no choice but to close my Discovery Card Account. I submitted my account closure form on 27 Jan 2015. It is still not closed. I've had the following excuses:<br> 1. You can't close the account until your account is settled (never mind that I had disputes outstanding)<br> 2. We can't give you an amount outstanding until 5 days after the last transaction(a transaction was done because my request to cancel my card wasn't actioned).<br> 3. Then I was told I didn't need a quote, and I was given an amount to pay??<br> 4. Then I owed money because of interest<br> 5. Then I was told it was closed, but when I checked it was still open.<br> 6. Now I've been told it's not closed because my account closure form didn't have my banking details on (Which it did!!!)<br> 7. Now I am told the form would be RESENT to the closure department???<br> <br> Every time the agent on the other side apologizes, Discovery Apology has become meaningless<br> <br> I have asked for this to be escalated, but I have no idea what to expect, because there is just no consistency and no service! I want this account closed. I NEVER have to deal with Discovery Card's incompetence.