Bad service

Item: Discovery Bank
Rating: 1
Author: Ninja N

It has been over 2 weeks since I complained about my vitality rewards on my discovery bank app. My goals and achievements are not appearing on my discovery bank app. I spend over an hour this morning on the line but no assistance. What needs to be done?

Helpful (0)

Replies (4)

Discovery Bank's replyOfficial

29 Sept 2023, 12:51

Hi Ninja

Thank you for reaching out.

I will look into your query and provide feedback once received.

What goals are not appearing on the bank app? Is it the Spend, Drive or Exercise goal?

Regards,
Yuvna

Discovery Bank's reply29 Sept 2023, 12:51

Official

Ninja N's updateReviewer Update

29 Sept 2023, 13:33

Exercise goal

Ninja N's update29 Sept 2023, 13:33

Reviewer Update

Exercise goal

Discovery Bank's replyOfficial

29 Sept 2023, 14:11

I see that a request for feedback has been sent through to the relevant team as to why it is not reflecting. Once there is feedback you will be notified.

Regards,
Yuvna

Discovery Bank's reply29 Sept 2023, 14:11

Official

I see that a request for feedback has been sent through to the relevant team as to why it is not reflecting. Once there is feedback you will be notified.

Regards,
Yuvna

Discovery Bank's replyOfficial

10 Oct 2023, 16:40

Hey Ninja

We have received feedback and everything should be reflecting correctly on the banking app.

Thank you,
Yuvna

Discovery Bank's reply10 Oct 2023, 16:40

Official

Hey Ninja

We have received feedback and everything should be reflecting correctly on the banking app.

Thank you,
Yuvna