CH
Charnique H
1 reviews | Active since Mar 2023
24 Jan 2024, 10:54
Bad service
Please close my account I've been waiting over 2 weeks now for a confirmation email that my account is close no email im not calling into your contact centre again ...... Pathetic service!!!!! Send me a paid up letter as well
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
24 Jan 2024, 15:28Hi Charnique
We apologise for the experience that you have had with us, and the delay in closing your account.
I have escalated your closure case with the relevant team, for the team to get back to you as soon as possible.
Best regards,
Mpho
We apologise for the experience that you have had with us, and the delay in closing your account.
I have escalated your closure case with the relevant team, for the team to get back to you as soon as possible.
Best regards,
Mpho
Discovery Bank's reply24 Jan 2024, 15:28
Official
Hi Charnique
We apologise for the experience that you have had with us, and the delay in closing your account.
I have escalated your closure case with the relevant team, for the team to get back to you as soon as possible.
Best regards,
Mpho
We apologise for the experience that you have had with us, and the delay in closing your account.
I have escalated your closure case with the relevant team, for the team to get back to you as soon as possible.
Best regards,
Mpho
CH
Charnique H's updateReviewer Update
24 Jan 2024, 18:15I just got a email from you guys stating that I need to pay 115 and before my account can be closed why???
Must I pay 115 I settled the whole account trying to contact your call centre no answer !!!!!!
Must I pay 115 I settled the whole account trying to contact your call centre no answer !!!!!!
CH
Charnique H's update24 Jan 2024, 18:15
Reviewer Update
I just got a email from you guys stating that I need to pay 115 and before my account can be closed why???
Must I pay 115 I settled the whole account trying to contact your call centre no answer !!!!!!
Must I pay 115 I settled the whole account trying to contact your call centre no answer !!!!!!
Discovery Bank's replyOfficial
29 Jan 2024, 10:57Hi Charnique
The email would advise how the funds were accumulated.
This may have been fees charged on your account, please check you bank app for the full description.
Best regards,
Mpho
The email would advise how the funds were accumulated.
This may have been fees charged on your account, please check you bank app for the full description.
Best regards,
Mpho
Discovery Bank's reply29 Jan 2024, 10:57
Official
Hi Charnique
The email would advise how the funds were accumulated.
This may have been fees charged on your account, please check you bank app for the full description.
Best regards,
Mpho
The email would advise how the funds were accumulated.
This may have been fees charged on your account, please check you bank app for the full description.
Best regards,
Mpho