tV
theresa V
1 reviews | Active since Aug 2019
18 Mar 2024, 07:13
Bad service
I have tried to resolve a case with Discovery bank. I have been on the phone for a whole day. i tried to resolve the matter for 3 days. Nobody phones back and nobody can resolve the matter
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
18 Mar 2024, 10:39Hi Theresa
I would like to apologise for the service you have experienced to this point. Please allow me to assist with this complaint.
Could you kindly provide me with a breakdown of this complaint and I will be more than happy to help you.
Regards
Girshwin
I would like to apologise for the service you have experienced to this point. Please allow me to assist with this complaint.
Could you kindly provide me with a breakdown of this complaint and I will be more than happy to help you.
Regards
Girshwin
Discovery Bank's reply18 Mar 2024, 10:39
Official
Hi Theresa
I would like to apologise for the service you have experienced to this point. Please allow me to assist with this complaint.
Could you kindly provide me with a breakdown of this complaint and I will be more than happy to help you.
Regards
Girshwin
I would like to apologise for the service you have experienced to this point. Please allow me to assist with this complaint.
Could you kindly provide me with a breakdown of this complaint and I will be more than happy to help you.
Regards
Girshwin
tV
theresa V's updateReviewer Update
18 Mar 2024, 18:35we are waiting for a delivery of a credit card for 6 days
No one helps us on the call center. We have been holding on for 15 min to talk to someone at DSV. No one answer and no one return the call
No one helps us on the call center. We have been holding on for 15 min to talk to someone at DSV. No one answer and no one return the call
tV
theresa V's update18 Mar 2024, 18:35
Reviewer Update
we are waiting for a delivery of a credit card for 6 days
No one helps us on the call center. We have been holding on for 15 min to talk to someone at DSV. No one answer and no one return the call
No one helps us on the call center. We have been holding on for 15 min to talk to someone at DSV. No one answer and no one return the call
tV
theresa V's updateReviewer Update
19 Mar 2024, 16:32Still
It has been a week..still nothing.
Can any other courier service help?
It has been a week..still nothing.
Can any other courier service help?
tV
theresa V's update19 Mar 2024, 16:32
Reviewer Update
Still
It has been a week..still nothing.
Can any other courier service help?
It has been a week..still nothing.
Can any other courier service help?
Discovery Bank's replyOfficial
03 Apr 2024, 12:18Hi Theresa
I would like to thank you for your patience in dealing with this matter.
Our systems show that your card has been successfully delivered and activated.
Please do accept my sincere apologies for any inconveniences caused to you.
Regards
Girshwin
I would like to thank you for your patience in dealing with this matter.
Our systems show that your card has been successfully delivered and activated.
Please do accept my sincere apologies for any inconveniences caused to you.
Regards
Girshwin
Discovery Bank's reply03 Apr 2024, 12:18
Official
Hi Theresa
I would like to thank you for your patience in dealing with this matter.
Our systems show that your card has been successfully delivered and activated.
Please do accept my sincere apologies for any inconveniences caused to you.
Regards
Girshwin
I would like to thank you for your patience in dealing with this matter.
Our systems show that your card has been successfully delivered and activated.
Please do accept my sincere apologies for any inconveniences caused to you.
Regards
Girshwin