BAd service

Subject: Final Demand – Immediate Issuing of Paid-Up Letter I have made the following payments towards settlement of the account: R13,000 + R2,000 + R8,445.39, in line with your confirmation that a 35% discount would apply and that R8,445.39 was the final settlement amount to close the account. Since 28 August 2025, I have been requesting the paid-up letter, yet I am still waiting. This continued delay is unreasonable and unacceptable, given that the account has been fully settled. I hereby place you on notice that if I do not receive the paid-up letter by close of business [insert specific date, e.g. tomorrow, 26 September 2025], I will have no choice but to escalate this matter. This will include filing a formal complaint with the relevant regulatory bodies, as well as pursuing legal remedies to enforce compliance and recover any additional costs incurred as a result of your delay. I trust that this will not be necessary and urge you to treat this matter with the urgency it deserves. Sincerely, Grant