LP
Levine P
1 reviews | Active since Nov 2022
24 Oct 2023, 07:05
BAD SERVICE
i have called in numerous times regarding my internet banking and was told they cant transfer me to the one time pin department but that department never calls and everytime they say they tried calling but i have never received a call nor missed call and i am well aware of my calls and who calls because i use trucaller,this has been going on for to months already i cant do my banking i usually do monthly, im certainly thinking of going back to my old bank, the number that is there for the OTP NOT EVEN MY NUMBER WHICH MEANS THE PERSON OF THAT NUMBER CAN LOGIN TO MY BANKING AND DO WHAT THEY LIKE, IF I DONT GET FEEDBACK TODAY EXPECT A MAIL FROM DISCOVERY CEO BECAUSE I WILL EMAIL HIM DIRECTLY
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
24 Oct 2023, 13:18Hi Levine
Thank you for reaching out.
I see that your case is with our complaints team and they are working on it.
To avoid duplication of queries we are closing the case on Hellopeter and you will receive feedback from our complaints team.
Thank you.
Regards,
Yuvna
Thank you for reaching out.
I see that your case is with our complaints team and they are working on it.
To avoid duplication of queries we are closing the case on Hellopeter and you will receive feedback from our complaints team.
Thank you.
Regards,
Yuvna
Discovery Bank's reply24 Oct 2023, 13:18
Official
Hi Levine
Thank you for reaching out.
I see that your case is with our complaints team and they are working on it.
To avoid duplication of queries we are closing the case on Hellopeter and you will receive feedback from our complaints team.
Thank you.
Regards,
Yuvna
Thank you for reaching out.
I see that your case is with our complaints team and they are working on it.
To avoid duplication of queries we are closing the case on Hellopeter and you will receive feedback from our complaints team.
Thank you.
Regards,
Yuvna
Discovery Bank's replyOfficial
24 Oct 2023, 13:31Hi Levine
Thanks for reaching out to us we appreciate your feedback.
The OTP team is tying to contact you on the new number provided, the team tried to contact you again at 11:26 today. Please ensure that you have not blocked our number, this may stop the call from coming in.
The team will try to contact you again during the day on the number that ends with 2914, please be on the lookout for the call.
Best regards,
Mpho
Thanks for reaching out to us we appreciate your feedback.
The OTP team is tying to contact you on the new number provided, the team tried to contact you again at 11:26 today. Please ensure that you have not blocked our number, this may stop the call from coming in.
The team will try to contact you again during the day on the number that ends with 2914, please be on the lookout for the call.
Best regards,
Mpho
Discovery Bank's reply24 Oct 2023, 13:31
Official
Hi Levine
Thanks for reaching out to us we appreciate your feedback.
The OTP team is tying to contact you on the new number provided, the team tried to contact you again at 11:26 today. Please ensure that you have not blocked our number, this may stop the call from coming in.
The team will try to contact you again during the day on the number that ends with 2914, please be on the lookout for the call.
Best regards,
Mpho
Thanks for reaching out to us we appreciate your feedback.
The OTP team is tying to contact you on the new number provided, the team tried to contact you again at 11:26 today. Please ensure that you have not blocked our number, this may stop the call from coming in.
The team will try to contact you again during the day on the number that ends with 2914, please be on the lookout for the call.
Best regards,
Mpho