Bad Service

I have a account that is locked suspected of ***** they asked for documents i provided documents the guy handling the case Sphamandla he gets on the phone mentions to me previously resolved cases we no longer focusing on what affected the account instead he says to me they will terminate the account with out warning me i ask him he says they called me but did not reach me and i say to him if i had your missed call i would have seen it and how would u have warned me if you did not reach me he was playing a cop with me all of a sudden please any ***** division of any company you are there to resolve cases not intimidate people who have cases my account is still locked since September though Discovery has all necessary documents to unlock that account i am still not getting any feedback regarding to re activating this account i am forced to report it to the Bank Ombuds as i understand situation should be handled on case by case basis not me threaten on resolved queries you think everyone is illiterate hope to get resolution ASAP