DG
Dean G
1 reviews | Active since Jan 2016
29 Sept 2021, 15:52
Bad Service
We have opened up a bank account, and have invested a large sum of money into the account. We are trying to get in touch with the bank to expand our services, but no one will reply to our messages. When we phone they never resolve anything, and never come back to us. Very bad service for such a large company.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
29 Sept 2021, 16:37Hi Dean
According to the details provided, you are not the primary account holder. We are unable to access the client’s profile without direct instruction from them. Please refer the primary account holder to their Discovery Bank app to add on additional products alternatively they may reach us directly or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Discovery Bank's reply29 Sept 2021, 16:37
Official
Hi Dean
According to the details provided, you are not the primary account holder. We are unable to access the client’s profile without direct instruction from them. Please refer the primary account holder to their Discovery Bank app to add on additional products alternatively they may reach us directly or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
DG
Dean G's updateReviewer Update
30 Sept 2021, 08:35I am writing this post on behalf of my wife, who is the primary account holder, wo cannot for the same reason as the tone of your responce, get any service and joy out of you people.
Phone my wife on ***, and get this resolved, or we will withdraw our savings and close our account.
Phone my wife on ***, and get this resolved, or we will withdraw our savings and close our account.
DG
Dean G's update30 Sept 2021, 08:35
Reviewer Update
I am writing this post on behalf of my wife, who is the primary account holder, wo cannot for the same reason as the tone of your responce, get any service and joy out of you people.
Phone my wife on ***, and get this resolved, or we will withdraw our savings and close our account.
Phone my wife on ***, and get this resolved, or we will withdraw our savings and close our account.
DG
Dean G's updateReviewer Update
06 Oct 2021, 08:04Still not received any phone call, So we have taken our money out the account, and wont be subscribing to any of your other products. Thanks
DG
Dean G's update06 Oct 2021, 08:04
Reviewer Update
Still not received any phone call, So we have taken our money out the account, and wont be subscribing to any of your other products. Thanks
Discovery Bank's replyOfficial
14 Oct 2021, 15:50We are unable to access the client’s profile without direct instruction from them. Please refer the primary account holder to their Discovery Bank app to add on additional products alternatively they may reach us directly or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli
Discovery Bank's reply14 Oct 2021, 15:50
Official
We are unable to access the client’s profile without direct instruction from them. Please refer the primary account holder to their Discovery Bank app to add on additional products alternatively they may reach us directly or contact our bankers on ***, and we’ll gladly assist.
Regards
Thuli