Bad service

Dear People

I have soft lock my card and account on 25 April 2023 after suspected *****ulent issues. I was told that once i have changed my lock in for the app and internet i can phone them to unlock it. I phoned Tshepiso on the 29 April 2023 who said i can only unlock on the app. I created the app on my son phone but i was unable to unlock it. So today i cant use my app or card . That is brilliant digital banking for you.!!