1 reviews | Active since Dec 2017
Bad service !
So Discovery Vitality informs me that I can get an Apple watch if I take Vitality with my medical, so I did that, then they advised that I should get a Discovery credit card which I knew as I did research, however after applying for the credit card on the app, I heard nothing from the bank, so I called, they informed me they can not see that I have app**** and I should apply again, but now that option for credit card is no longer avail on the app, so I call them a few times, everytime I am simply told the matter will be escalated, however I get no feed back.
I know ended up paying for a product influenced by marketing without me being able to receive the item marketed.
I am extremely disappointed with the service of discovery bank
Thank you for bringing this to our attention.
We sincerely apologies for the delay in responding to you. We've been receiving an influx of messages via this platform, and have been doing our best to respond to each one as soon as we could.
Kindly note that we do not have the functionality to add a credit card on the Discovery Bank app once you have selected a transactional account only. We are working on incorporating this feature in the near future and you will be notified of availability on the Discovery Bank app. As such, you will not be able to add a credit card until further notice.
Please accept my deepest apologies for any inconvenience and frustration caused.
Kind Regards
Nancy
Thank you for bringing this to our attention.
We sincerely apologies for the delay in responding to you. We've been receiving an influx of messages via this platform, and have been doing our best to respond to each one as soon as we could.
Kindly note that we do not have the functionality to add a credit card on the Discovery Bank app once you have selected a transactional account only. We are working on incorporating this feature in the near future and you will be notified of availability on the Discovery Bank app. As such, you will not be able to add a credit card until further notice.
Please accept my deepest apologies for any inconvenience and frustration caused.
Kind Regards
Nancy