NV
Nicolene V
1 reviews | Active since Nov 2014
26 Apr 2023, 11:19
Bad service
I am really very unhappy with the way I was treated. In December, my company paid my salary into the wrong account and Discovery assisted to get it back even though I am under review. In Feb the same happened and now they are refusing to assist me.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
28 Apr 2023, 09:06Hi Nicolene
Thanks for reaching out to us.
Kindly elaborate more on your query so that i can assist you.
Did your company send your salary into the wrong account again? Kindly advise which account this is.
Kindly advise if you provided them with the correct account as well.
Regards
Andile
Thanks for reaching out to us.
Kindly elaborate more on your query so that i can assist you.
Did your company send your salary into the wrong account again? Kindly advise which account this is.
Kindly advise if you provided them with the correct account as well.
Regards
Andile
Discovery Bank's reply28 Apr 2023, 09:06
Official
Hi Nicolene
Thanks for reaching out to us.
Kindly elaborate more on your query so that i can assist you.
Did your company send your salary into the wrong account again? Kindly advise which account this is.
Kindly advise if you provided them with the correct account as well.
Regards
Andile
Thanks for reaching out to us.
Kindly elaborate more on your query so that i can assist you.
Did your company send your salary into the wrong account again? Kindly advise which account this is.
Kindly advise if you provided them with the correct account as well.
Regards
Andile
Discovery Bank's replyOfficial
22 May 2023, 13:34Hi Nicolene
Thank you for letting me know.
Our collections team will review them and be in touch with you.
Regards
Andile
Thank you for letting me know.
Our collections team will review them and be in touch with you.
Regards
Andile
Discovery Bank's reply22 May 2023, 13:34
Official
Hi Nicolene
Thank you for letting me know.
Our collections team will review them and be in touch with you.
Regards
Andile
Thank you for letting me know.
Our collections team will review them and be in touch with you.
Regards
Andile
NV
Nicolene V's updateReviewer Update
22 May 2023, 13:59Hi Andile
Thank you
Regards
Nicolene
Thank you
Regards
Nicolene
NV
Nicolene V's update22 May 2023, 13:59
Reviewer Update
Hi Andile
Thank you
Regards
Nicolene
Thank you
Regards
Nicolene
Discovery Bank's replyOfficial
22 May 2023, 23:24Have a lovely evening further.
Regards
Andile
Regards
Andile
Discovery Bank's reply22 May 2023, 23:24
Official
Have a lovely evening further.
Regards
Andile
Regards
Andile
Discovery Bank's replyOfficial
23 May 2023, 10:28Thank you.
As advised, our collections team will review them and be in touch with you.
Regards
Andile
As advised, our collections team will review them and be in touch with you.
Regards
Andile
Discovery Bank's reply23 May 2023, 10:28
Official
Thank you.
As advised, our collections team will review them and be in touch with you.
Regards
Andile
As advised, our collections team will review them and be in touch with you.
Regards
Andile
NV
Nicolene V's updateReviewer Update
07 Jun 2023, 07:52I am still waiting for feedback.
NV
Nicolene V's update07 Jun 2023, 07:52
Reviewer Update
I am still waiting for feedback.
Discovery Bank's replyOfficial
27 Jun 2023, 07:43Hi Nicolene
We do apologies for the delay in dealing with this matter.
Could I kindly request that you please send me all documentation which you have submitted regarding this query.
I would like follow-up with our collections team regarding this matter.
Regards
Girshwin
We do apologies for the delay in dealing with this matter.
Could I kindly request that you please send me all documentation which you have submitted regarding this query.
I would like follow-up with our collections team regarding this matter.
Regards
Girshwin
Discovery Bank's reply27 Jun 2023, 07:43
Official
Hi Nicolene
We do apologies for the delay in dealing with this matter.
Could I kindly request that you please send me all documentation which you have submitted regarding this query.
I would like follow-up with our collections team regarding this matter.
Regards
Girshwin
We do apologies for the delay in dealing with this matter.
Could I kindly request that you please send me all documentation which you have submitted regarding this query.
I would like follow-up with our collections team regarding this matter.
Regards
Girshwin
NV
Nicolene V's updateReviewer Update
31 Jul 2023, 09:59Good morning,
I am really getting frustrated at the moment with sending information over and over and no one assist me.
This is really poor service. Due to this issue my Medical aid has been suspended. I am an epilepsy patient and can't afford to be without medical aid.
It feels like that Discovery does not put their clients first.
I will really appreciate it if this issue can be resolved.
I am really getting frustrated at the moment with sending information over and over and no one assist me.
This is really poor service. Due to this issue my Medical aid has been suspended. I am an epilepsy patient and can't afford to be without medical aid.
It feels like that Discovery does not put their clients first.
I will really appreciate it if this issue can be resolved.
NV
Nicolene V's update31 Jul 2023, 09:59
Reviewer Update
Good morning,
I am really getting frustrated at the moment with sending information over and over and no one assist me.
This is really poor service. Due to this issue my Medical aid has been suspended. I am an epilepsy patient and can't afford to be without medical aid.
It feels like that Discovery does not put their clients first.
I will really appreciate it if this issue can be resolved.
I am really getting frustrated at the moment with sending information over and over and no one assist me.
This is really poor service. Due to this issue my Medical aid has been suspended. I am an epilepsy patient and can't afford to be without medical aid.
It feels like that Discovery does not put their clients first.
I will really appreciate it if this issue can be resolved.