Bad service

Item: Discovery Bank
Rating: 1
Author: Gerhardus Jansen van Rensburg

For nearly 3 months now Ive been trying to.close my credit account that is paid upto date with funds used, but every month it gets loaded with fees and cost. I tried te get a settlement on fees and cost but to no avail. Mailed them to answers. Requested a down payment and that the account is locked from incurring fees also no luck.

Left numerous messages also no luck

But they can quickly phone me to ask for paymwnt on the overdue amounts

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

14 Sept 2026, 09:18

Hi Gerhardus,

We apologize for the experience that you have had with us.

We will be looking into this for you and provide you with feedback as soon as possible.

Kind regards
The Discovery Bank team

Discovery Bank's reply14 Sept 2026, 09:18

Official

GJvR

Gerhardus Jansen van Rensburg's updateReviewer Update

14 Sept 2026, 09:56

I need this closed, but cannot afford to do a lumpsum payment, this was send via email after this mentioned dates on numerous times. I requested either a better settlement or a down payment

Mail adr used was *** ref no ***2 / ***3.

You can contact me *** to discuss this, perhaps you will have better manners than the rest of the team, and actually call that this can be resolved.

GJvR

Gerhardus Jansen van Rensburg's update14 Sept 2026, 09:56

Reviewer Update