kM
khotso M
1 reviews | Active since Dec 2016
03 Jun 2025, 12:40
Bad Service
I am really and highly irritated by the discovery Bank wheels I have been recommending it to people but the experience I received today it’s really disappointing. I mean for Discovery bank to confirm sign and stamp documents it takes them 24hrs or you must drive to Sandton Branch which is the only one available for such issues? But with other Banks you go in the branch and your documents are signed and stamped in few minutes hai Discovery Bank needs to look at their strategy or else they will keep loosing clients and continue with their so called Big businesses that they run for services
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
03 Jun 2025, 12:46Hi Khotso,
Thank you for reaching out to us.
Because we are a fully digital bank, there are certain processes that we follow that will differ from the processes followed by a traditional bank with branches. For example, bank stamp requests. These requests can take up to 48 business hours. We apologize for the inconvenience that this may cause.
I will follow up with the relevant team regarding your request, and I will provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
Because we are a fully digital bank, there are certain processes that we follow that will differ from the processes followed by a traditional bank with branches. For example, bank stamp requests. These requests can take up to 48 business hours. We apologize for the inconvenience that this may cause.
I will follow up with the relevant team regarding your request, and I will provide you with feedback.
Regards,
Jabulile
Discovery Bank's reply03 Jun 2025, 12:46
Official
Hi Khotso,
Thank you for reaching out to us.
Because we are a fully digital bank, there are certain processes that we follow that will differ from the processes followed by a traditional bank with branches. For example, bank stamp requests. These requests can take up to 48 business hours. We apologize for the inconvenience that this may cause.
I will follow up with the relevant team regarding your request, and I will provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
Because we are a fully digital bank, there are certain processes that we follow that will differ from the processes followed by a traditional bank with branches. For example, bank stamp requests. These requests can take up to 48 business hours. We apologize for the inconvenience that this may cause.
I will follow up with the relevant team regarding your request, and I will provide you with feedback.
Regards,
Jabulile
kM
khotso M's updateReviewer Update
03 Jun 2025, 12:52Your processes are stupid if they take 48hrs just for a Bank Stamp? Just know after I receive my UIF money I’m leaving this Bank and I will spread the word to other people that to get a document signed stamped by discovery Bank you must wait for 48hrs unlike other Banks.
kM
khotso M's update03 Jun 2025, 12:52
Reviewer Update
Your processes are stupid if they take 48hrs just for a Bank Stamp? Just know after I receive my UIF money I’m leaving this Bank and I will spread the word to other people that to get a document signed stamped by discovery Bank you must wait for 48hrs unlike other Banks.
kM
khotso M's updateReviewer Update
03 Jun 2025, 14:16I have just emailed it again
kM
khotso M's update03 Jun 2025, 14:16
Reviewer Update
I have just emailed it again
kM
khotso M's updateReviewer Update
04 Jun 2025, 15:16I have had it with this Bank, my kids can’t eat because I cannot get an Authorised Bank letter so that my UIF can be paid, I will never ever again use this stupid digital bank their processes are very stupid for them to sign and stamp a Bank Authorisation letter it takes 48hrs and when you call you will spend 15 -30minutes for them to even give you a stupid answer like we will escalate the matter but with no luck because of their stupid procedures you will definitely wait to 48hrs to get your documents stamped and signed. I will never ever again use this Bank again in my Life and I will definitely spread the word to other people who want to join the bank. High
kM
khotso M's update04 Jun 2025, 15:16
Reviewer Update
I have had it with this Bank, my kids can’t eat because I cannot get an Authorised Bank letter so that my UIF can be paid, I will never ever again use this stupid digital bank their processes are very stupid for them to sign and stamp a Bank Authorisation letter it takes 48hrs and when you call you will spend 15 -30minutes for them to even give you a stupid answer like we will escalate the matter but with no luck because of their stupid procedures you will definitely wait to 48hrs to get your documents stamped and signed. I will never ever again use this Bank again in my Life and I will definitely spread the word to other people who want to join the bank. High