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Nkululeko N
1 reviews | Active since Jun 2024
27 Jun 2024, 10:22
Bad Service
I have been trying to get a Proof of Payment for a refund with MTN. I have called the contact centre, used the WhatsApp, sent emails and I have no received any help. One of your agents told me that there is no online proof of payment. Will I lose R530 because discovery does not print online statements???? What kind of service is this
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
27 Jun 2024, 14:37Hi Nkululeko.
Thank you for reaching out to us.
I apologies for the frustrating experience. I have escalated a request for the proof of payment to be sent to you.
I will inform you once the proof of payment has been sent.
Regards,
Jabulile
Thank you for reaching out to us.
I apologies for the frustrating experience. I have escalated a request for the proof of payment to be sent to you.
I will inform you once the proof of payment has been sent.
Regards,
Jabulile
Discovery Bank's reply27 Jun 2024, 14:37
Official
Hi Nkululeko.
Thank you for reaching out to us.
I apologies for the frustrating experience. I have escalated a request for the proof of payment to be sent to you.
I will inform you once the proof of payment has been sent.
Regards,
Jabulile
Thank you for reaching out to us.
I apologies for the frustrating experience. I have escalated a request for the proof of payment to be sent to you.
I will inform you once the proof of payment has been sent.
Regards,
Jabulile
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Nkululeko N's updateReviewer Update
27 Jun 2024, 15:51What is the turn around time?
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Nkululeko N's update27 Jun 2024, 15:51
Reviewer Update
What is the turn around time?