1 reviews | Active since Jul 2013
BAD SERVICE
Last week I reported Discovery Bank on Hello Peter. They were quick to respond. However my problem has not been resolved.
I have two problems: 1. My card has somehow been issued in the incorrect name,. I sent the documentation through and Discovery verified and responded that it had been corrected.
2. I have received 4 calls from DSV Couriers *** informing me of the delivery. Each time they respond the following day to say that no one was home. THAT IS UNTRUE. Neither did a driver call to say he had been here. On Saturday I was home all day and no one came to deliver the card albeit that they said delivery would take place between 08h00 - 13h00.
It is also extremely difficult to call the various available phone numbers and get through to talk with a person.
Thanks for reaching out to us.
Your surname has been changed as per your request, this was completed on 24 May 2024.
We apologise for the delay regarding your card delivery, we do see the card is continually noted as returned due to unsuccessful delivery. I have called and requested DSV to contact you to make the final delivery arrangements again in attempt to get the card on the road to you - I have also requested that the driver calls you when they are outside.
The DSV team is available on *** for further questions regarding your card delivery.
Best regards,
Mpho
Thanks for reaching out to us.
Your surname has been changed as per your request, this was completed on 24 May 2024.
We apologise for the delay regarding your card delivery, we do see the card is continually noted as returned due to unsuccessful delivery. I have called and requested DSV to contact you to make the final delivery arrangements again in attempt to get the card on the road to you - I have also requested that the driver calls you when they are outside.
The DSV team is available on *** for further questions regarding your card delivery.
Best regards,
Mpho
I apologise for the delayed response.
I do see your card has been delivered, it may still have your previous surname because when the card was created your profile still had Fourie as your surname.
DSV will only have the information that we provide to them at the time of the card creation.
Best regards,
Mpho
I apologise for the delayed response.
I do see your card has been delivered, it may still have your previous surname because when the card was created your profile still had Fourie as your surname.
DSV will only have the information that we provide to them at the time of the card creation.
Best regards,
Mpho