Bad service

What a bad idea to try the new state of the art bank Some issues I had first a stupid thing like having a debit order reversed... 15days no luck, we will escilate and get back to you...no one gets back to you. No managers or supervisors to talk to. Today I needed stamped statements for spesific dates also WE CANNOT DO THAT wait for the next month. This is simple stuff I could do on my own at my previous bank now not even a banker banker can do this for you...