Bad Service

<p>I called Discovery Card requesting information on adding Discovery Card onto my Banking profile so I could make a payment, I spoke to Charity Tshabalala. When explaining to me how to load them as a beneficiary she was extremely unhelpful and rude almost belittling me. I kept explaining that i could not see what she was telling me. she said to call Absa and ask them because that is what is on her side and she cant help me. Even raising her voice.</p> <p>I asked to be transferred to someone else, whe then transferred me to the board, I spoke to another lady and she was extremely helpful. Explained that because I am paying from my personal account I need to load it differently.</p> <p>Is it so difficult to be kind and patient? People like Charity should not be in Customer Service, her people s****s are putrid. Giving Discovery Card a bad name.</p>